2024 - 2025 Training Course Schedule
+254 712 260 031 training@fdc-k.org
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Introduction:
The Customer Service Training course is designed to provide participants with the essential skills and knowledge needed to deliver exceptional customer service. This course will cover key customer service principles, effective communication techniques, problem-solving strategies, and building strong customer relationships. Participants will learn how to handle challenging customer situations, exceed customer expectations, and represent their organization in a professional and customer-centric manner.
Course Objectives:
Organization Benefits:
Duration:
5 days (Duration, module sequence, and content can be customized based on specific training needs and objectives.)
Course Outline (Modules):
General Notes